Below you will find our comprehensive services comparison chart. This is as PDF that you can download and print as needed. Harvest MSP offers a range of services designed to meet your specific needs, including:
Monitoring and Alerting
- We take a proactive approach to monitoring customer machines, diligently tracking critical aspects such as low disk space, potential hardware concerns, and impending renewals.
- Should any issues surface, our team will provide notification to ensure a timely resolution.
- Office 365, Google Mail, and other customer solutions can be monitored with proper licensing.
Documentation Management
- Harvest MSP leverages IT Glue, a leading documentation platform, to securely manage and maintain records.
- Customer access is provided to the Harvest MSP IT Glue web portal and can be accessed any time.
Security Services
- Our comprehensive security suite features top-tier antivirus (AV) software, seamlessly integrated with an advanced Endpoint Detection and Response (EDR) solution. Together, these tools deliver state-of-the-art protection against a wide range of threats.
- Our offering also includes a 24/7 Security Operations Center (SOC). In the event of any suspicious activity, our team is promptly notified to ensure swift action and resolution.
- DNS Filtering safeguards machines by preventing access to unsecured websites and potentially harmful locations.
- Email spam protection is delivered through Microsoft Defender or equivalent solutions, ensuring robust security against unwanted and malicious messages.
Updates, Patching, and Review
- Servers and workstations will receive scheduled monthly updates, deployed and monitored by Harvest MSP.
- Update services include comprehensive coverage for all standard third-party applications.
- Harvest MSP will arrange regular onsite or virtual meetings to assess and discuss the overall health of the customer environment.
Backups
- Our cloud-based backup solution provides a baseline solution for securing workstation and server data. Harvest MSP collaborates with customers to identify and configure the machines that should utilize this service.
- Our cloud-based backup solution enables the recovery of individual files and folders and supports full machine restoration by leveraging cloud-based image recovery.
- We recommend an onsite appliance for the strongest and most efficient form of backups. Harvest MSP will assess onsite servers and make recommendations as needed.
- Additionally, we recommend configuring OneDrive or Google Drive to backup desktop, documents, and picture data.
- Our integrated cloud email backup service is used to backup Office 365 or Google mailboxes. This ensures mailbox recovery past the 30-day window with Microsoft.
Security Awareness Training:
- To enhance customer security awareness, we conduct simulated phishing exercises. If a user clicks a suspicious email, they receive immediate feedback on what to watch out for going forward.
- Training modules can be incorporated to help users fully comprehend the potential consequences of their actions, fostering a deeper understanding of their impact.
- Informative reports are produced to update senior staff on the organization’s overall status and highlight users who may benefit from additional training.
Dark Web Monitoring
- Safeguarding customer domain security is our top priority. We proactively monitor the Dark Web for any potential risks.
- Should an email address associated with a domain be flagged, the customer will be notified, and we will recommend immediate password updates to mitigate the issue.
Responsive Helpdesk
- Responsive and consistent assistance, ensuring technical issues are resolved quickly and effectively.
- Knowledgeable professionals are equipped to tackle a wide range of IT challenges.
- A tailored approach that includes a helpdesk phone number, email address and direct access to the customer’s technical account manager.
Ready for next level IT support and a Managed Services partnership?
For more information or to discuss these solutions in detail, please contact your current Harvest MSP technical advisor for assistance. If you do not have a point of contact, please reach out to us at info@harvestmsp.com
When you have questions, need guidance, or wish to arrange an onsite assessment, our team is here to support you along the way. We look forward to working together and finding the best solutions for your needs.